Inventory Optimization Transforms TidalHealth’s Pharmacy Operations | Case Study

TidalHealth Peninsula Regional

Customer Profile

TidalHealth Peninsula Regional is a 282-bed, level 3 trauma center located on Maryland's Eastern Shore. The non-profit hospital provides a multitude of specialties, serving 500,000 patients annually.

Location

Salisbury, Maryland

Challenge

Manual processes
Lack of medication visibility
Stockouts and overstocks
Delays in patient care

Solution

Omnicell Inventory Optimization Service

Impact

90% medication visibility
38% decrease in restocks
65% decrease in stockouts
88% ADC dispense rate

The Challenge

TidalHealth faced numerous inventory management challenges that had a negative impact on the operational efficiency of its pharmacy. Two to three full-time employees were required for data analysis, which was a time-consuming process of manually selecting and running reports. The data collected also wasn't comprehensive — inventory visibility into the hospital's Automated Dispensing Cabinets was limited, compromising the process of modifying par levels and restocking. This often led to medication overstocks and stockouts. When an unexpected stockout occurred, nurses had to submit medication requests to the central pharmacy, which delayed patient care.

The Solution

Pharmacy leadership sought an inventory management solution to replace manual processes and consolidate data from multiple Omnicell devices into a centralized platform. TidalHealth added Omnicell's Inventory Optimization Service to its existing capital equipment investment to gain utilization tracking and predictive analytics for all cabinet inventory, reducing manual labor and streamlining data management and decision making. The service also included a dedicated Omnicell clinical strategist who provided expertise and targeted inventory recommendations, partnering with TidalHealth's pharmacy staff to review and validate the data and strategize inventory optimization opportunities.

The Impact

TidalHealth has realized several benefits since implementing Omnicell's Inventory Optimization Service. The hospital now has complete visibility to more than 90% of its medication inventory, with pharmacy staff able to access near real-time Average Daily Usage (ADU) data for any drug — enabling a 52% reduction in late antibiotic administrations by adjusting inventory levels and optimizing cabinet space. Stockout notifications have reduced restocks by 38% and labor demands by 10–15 minutes per occurrence. Enhanced inventory visibility also helped TidalHealth increase its ADC dispense rate from 75% to 88%.

"Having Omnicell's Inventory Optimization Service in our toolbox has helped us increase efficiency, reduce costs and improve the morale of our pharmacy staff," said Kevin Johnson, Director of Pharmacy.

Visit Omnicell.com/Inventory to learn more today.