Improve patient care with automation services

Central Pharmacy Dispensing Service is the comprehensive solution to reduce medication dispensing errors, increase visibility, reduce waste, and reallocate high value clinical resources.

Optimize performance and improve care

Automation is essential to improving patient and business outcomes in a modern hospital pharmacy. However, the daunting adoption process can deter pharmacies from taking medication management to the next level.

Our Central Pharmacy Dispensing Service changes that. This partnership with Omnicell offers not only the groundbreaking XR2 robotic system itself, but also Professional Services to accelerate time-to-value realization, Customer Success Services to ensure maximum ongoing value and output, and Technical Services to prevent and resolve issues quickly.

Video: Why choose pharmacy technology as a service?

Watch this video for an overview of Omnicell’s full-service, subscription-based model that enables a clear, quick, path to improved outcomes with no capital investment.

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A revolutionary robotic system built for accuracy and performance

The XR2 system was designed with input from leading health system pharmacies and is engineered to safely and efficiently automate critical workflows. The unique storage design streamlines any medication distribution model. High volume sites can combine multiple XR2 systems to create an enterprise-level autonomous central pharmacy.

Accelerate time to value realization with Professional Services

Onboarding, change management, and implementation are challenges for all health systems adopting new technology.

Omnicell’s Professional Services, which are included in your Central Pharmacy Dispensing Service subscription, help to relieve this burden as well as accelerate the value realization of your new XR2 technology. Our Professional Services team delivers:

  • Technology installation and implementation
  • Robot configuration and set-up
  • Activity and resource planning
  • Organizational change management
  • Downtime contingency planning
  • Operator training and certification

Optimize performance and ongoing value with Customer Success Services

Realizing the full potential of complex automation requires close analysis of the powerful data produced by the system. Uncovering insights from this data is key to driving pharmacy efficiency and safety.

As part of Central Pharmacy Dispensing Services, our Customer Success team supports your pharmacy in realizing the full potential of your new XR2 system by evaluating performance and making recommendations for optimization.

Our on-site Resident Robotics Expert is a critical element of this success – effectively eliminating the “ramp up” period by arriving fully trained and certified, ready to operate the robot on day one, and providing ongoing tactical guidance and best practices to the rest of the pharmacy team.

  • Customer success management to measure and drive performance
  • Activity and resource optimization to enhance scheduling and staffing efficiency
  • Medication assignment optimization to ensure appropriate medication management
  • Resident Robotic Expert to operate the technology and instill best practices within your team
    • Helps manage XR2 inventory and prepares new and returned medications for stocking
    • Disseminates best practices to pharmacy staff
    • Helps to track and manage expiration dates as well as max and par levels
    • Performs daily and periodic XR2 inspections
    • Helps troubleshoot system issues and track resolution with Technical Assistance Center

Meet demand and achieve maximum uptime with Technical Services

The XR2 has remote monitoring capabilities that allow for diagnostic and predictive maintenance analytics. Year-round on-site preventive and remedial maintenance, including parts and labor, is included with the system. You can rely on the XR2 to be the core of your central pharmacy.

  • Remote monitoring, diagnostics, and predictive analytics capabilities
  • On-site preventive and remedial maintenance
  • 24x7x365 Technical Assistance Center support
  • Ongoing software updates, including bug fixes and security patches
  • Maintain optimal tray configuration with flexible tray replacements

Why adopt technology as a service?

When tasked with upgrading and implementing new technologies, pharmacy leadership often face challenges such as:

  • How do I best integrate automation into my daily operations?
  • How much downtime will I face as a result of implementation?
  • Who will operate the system once it’s running and how do I deal with staff turnover?

Our XR2 Central Pharmacy Dispensing Service offers a solution to these dilemmas. Not only do we deliver best-in-class central pharmacy automation, but we offer it as a complete service package. Adopting advanced robotic technology to improve central pharmacy outcomes has never been easier or faster.

Our XR2 Central Pharmacy Dispensing Service offers a solution to these dilemmas. Not only do we deliver best-in-class central pharmacy automation, but we offer it as a complete service package. Adopting advanced robotic technology to improve central pharmacy outcomes has never been easier or faster.

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