Maximum up-time and comprehensive product support

Omnicell’s mission is to be your most trusted partner for medication and supply management.

Building that trust starts with ensuring Omnicell technology stays up and running. We offer many convenient ways to get the product and technical support you need, when you need it.

Medication and Supply Solutions

OmniCenter (Unity) Platform Solutions

Support
Phone: 1-800-910-2220

Website: myOmnicell.com

Mobile: OC-Care App

  • Anesthesia Workstation
  • Anywhere RN Remote Medication Management
  • Electronic Medication Drawer (EDM)
  • Omnicell Interface Service (OIS)
  • Omnicell Analytics
  • Omnicell Automated Dispensing Cabinets
  • OmniLinkRx Medication Order Management
  • OptiFlex Procedure Systems
  • Pandora Healthcare Data Analytics
  • Savvy Cart
  • SinglePointe Patient Medication Management

Connect-Rx Platform Solutions

Support
Phone: 1-800-700-8737

Website: https://customer.aesynt.com

  • AcuDose-Rx Automated Dispensing Cabinets
  • Anesthesia-Rx
  • Automated Decision Support
  • Xcaliber Interface

Central Pharmacy IV Compounding Solutions

IV Workflow Solutions

Support
Website: https://iv.myOmnicell.com

  • IVX Cloud
  • IVX Workflow

IV Robotic Solutions

Support
Website: https://ivhelpdesk.aesynt.com

  • i.v.STATION
  • i.v.STATION ONCO

Central Pharmacy Dispensing Solutions

OmniCenter (Unity) Platform Solutions

Support
Phone: 1-800-910-2220

Website: myOmnicell.com

Mobile: OC-Care App

  • Central Pharmacy Manager (CPM)
  • Controlled Substance Manager (CSM)
  • Omnicell Pharmacy Carousel
  • Workflow-Rx with Medication Packager

Connect-Rx Platform Solutions

Support
Phone: 1-800-700-8737

Website: https://customer.aesynt.com

  • Automated Device Management DataStation
  • Enterprise Medication Manager
  • Fulfill-Rx Medication Ordering Software
  • MedCarousel
  • MedShelf-Rx Inventory Software
  • NarcStation
  • PACMED Medication Packager
  • Performance Center
  • PROmanager-Rx Oral Solids Robotic System
  • Robot-Rx Central Pharmacy Robotic System
  • XR2 Automated Central Pharmacy System

Medication Adherence Solutions

Medication Adherence Automation Solutions

Support
Phone: 1-800-671-0587

Website: myOmnicell.com

Mobile: OC-Care App

  • AccuFlex Single Dose Automation
  • Express II & E3 Single Dose Automation
  • M5000 Multimed Automation
  • VBM 200F Multimed Automation
  • OnDemand 400

Sealing/Filling Solutions

Support
Phone: 1-800-671-0587

Website: myOmnicell.com

Mobile: OC-Care App

  • AutoBond Automated Heat Sealer
  • AutoGen Automated Heat Sealer
  • EasySeal Manual Sealer
  • Guided Packing
  • MTS-350/ MTS-500 Filler and Sealer
  • Sureseal Manual Sealer

Adherence Cards and Consumables

Support
Phone: 1-800-845-0053

Website: http://shopomnicell.com

  • SureMed Adherence Cards
  • SureMed Consumables

Population Health Solutions

Omnicell Patient Engagement

Support
Phone: 1-866-388-5629

Email: MA_SupportNC@omnicell.com

  • Medication Synchronization
  • Immunization Solutions
  • Targeted Patient Interventions
  • Health Plan Dashboards
  • Medication Therapy Management
  • Transitional Care
  • Care Documentation Tool
  • Opioid Mitigation Solutions
  • Chronic Condition Management
  • Amplicare Integration

Omnicell Patient Communication

Support
Phone: 1-866-388-5629

Email: MA_SupportNC@omnicell.com

  • Omnicell Interactive Voice Response
  • Patient Communication
  • Omnicell Mobile App
  • Voice Services Technology