Free Up Pharmacy Staff and Improve Patient Engagement

The Omnicell IVR (interactive voice response) improves the patient experience by increasing access to the pharmacy 24 hours / 7 days a week. The pharmacy IVR solution automatically answers phone calls in a professional and consistent manner during peak periods to maximize pharmacy workflow efficiency.

Having an IVR system will free up your pharmacy staff's time from answering the phone, allowing them more time to focus on patient interactions and customer service.

Adding our Omnicell IVR inbound refill reminders can also help to increase your script volume by offering up any additional refills your patients may have available. See an increase for average days on therapy, improving patient outcomes.


  • Automates refill requests
  • Provides option to leave new and refill authorization messages or transfer to the pharmacy
  • Plays pharmacy-recorded greetings
  • Allows a caller to leave a voice message based on time of day
  • Automates pharmacy information, such as pharmacy hours, specials, upcoming holiday hours, and directions
  • Enables time of day call transfers


  • Hosted IVR Option-The enhanced hosted IVR gives customers an agile platform to improve the patient experience, without the need for on-site hardware
  • Inbound Patient Communications-Identifies additional prescriptions that need to be filled, maximizing refill opportunities when patients call into the pharmacy to achieve 70% acceptance in suggested refills
  • Status Check-Patients can find out the status of their prescription
  • Preferred Contact Survey-Surveys patients to ensure contact information and preferred method of contact are up to date
  • Multiple Language Support-English, Spanish, French, Portuguese, Navajo, and more
  • Auto-Attendant-Menu options for department transfers, routing, and automated information
  • Mail Order Support-Refill a mail order prescription over the phone for delivery


Omnicell is dedicated to providing maximum up-time and comprehensive product support. Please visit our Product Support page to learn more.

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Omnicell customers around the world are responding to industry challenges by initiating change management and digital transformation strategies. On day one, these organizations experience the benefits of their journey to the autonomous pharmacy.

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