Customer Support

Omnicell service plans and dedicated support professionals embody “customer intimacy”

Our experienced and respected service organization is equipped to respond to your needs with speed and professionalism. We offer a selection of service and preventive maintenance plans, tailored to meet the needs of your organization. Our goal is to keep your Omnicell systems running smoothly with maximum up-time and reliability.

Ask your Omnicell sales or service representative about the latest support options available for your products and solutions.

Support for Omnicell Medication and Supply Solutions

For products such as Omnicell® Automated Dispensing Cabinets, OmniCenter®, WorkflowRx™, and OptiFlex™, use the following information to report issues or check on open support requests.

  • myOmnicell—Your one-stop shop to quickly submit or check on service requests, and look up answers or how-to's in our easy-to-navigate product documentation and training libraries.
  • OC-Care App—The convenient new way to check status of Omnicell service tickets and FedEx deliveries.  Download for free on the Apple App Store or Google Play.
  • Technical Assistance Center—For more urgent issues, you can contact our technical support team by calling 800-910-2220.

OC-Care Service App - Homescreen

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*Your facility's Customer Service Number (CSN) is required to register. 

Support for IV Compounding Solutions

For products such as i.v.STATION™, i.v.STATION ONCO™, and IVX Workflow, use the following information to report issues or check on open support requests.

IV Robotics

IVX Workflow and IVX Cloud

  • myOmnicell—Your one-stop shop to quickly submit or check on service requests, and look up answers or how-to's in our easy-to-navigate product documentation and training libraries. For IVX service requests visit: iv.myomnicell.com

Support for Legacy Aesynt Medication Automation

For Omnicell-Legacy Aesynt products such as ROBOT-Rx®, Anesthesia-Rx™, AcuDose-Rx®, use the following information to report issues or check on open support requests.

  • Customer Service Portal—Visit https://customer.aesynt.com.
  • Technical Assistance Center—For more urgent issues, you can contact our technical support team by calling 800-700-8737.

Support for Patient Engagement & Communications Solutions

For products such as Omnicell Patient Engagement, Medication Synchronization, IVR, and Outbound Patient Communications, use the following information to report issues or check on open support requests.

  • myOmnicell—Your one-stop shop to quickly submit or check on service requests, and look up answers or how-to's in our easy-to-navigate product documentation and training libraries.
  • Email Support for US—Send requests to MA_SupportNC@omnicell.com.
  • Email Support for CanadaAteb-CA-Support@omnicell.com.
  • Technical Assistance Center—For more urgent issues, you can contact our technical support team by calling 866-388-5629.

Support for Automation & Consumables - Retail / Community / Closed Door Pharmacies

For products such as VBM 200F, AccuFlex®, and Guided Packing, use the following information to report issues or check on open support requests.

Pharmacy Automation Products

  • myOmnicell—Your one-stop shop to quickly submit or check on service requests, and look up answers or how-to's in our easy-to-navigate product documentation and training libraries.
  • OC-Care App—The convenient new way to check status of Omnicell service tickets and FedEx deliveries.  Download for free on the Apple App Store or Google Play.
  • Technical Assistance Center—For more urgent issues, you can contact our technical support team by calling 800-671-0587.

VBM 200F & Filling/Sealing Equipment 

  • myOmnicell—Your one-stop shop to quickly submit or check on service requests, and look up answers or how-to's in our easy-to-navigate product documentation and training libraries.
  • OC-Care App—The convenient new way to check status of Omnicell service tickets and FedEx deliveries.  Download for free on the Apple App Store or Google Play.
  • Technical Assistance Center—For more urgent issues, you can contact our technical support team by calling 800-910-2220.

SureMed Blister Cards & Consumables

  • ShopOmnicell—Order your SureMed by Omnicell supplies direct from Omnicell with this easy-to-use portal. Includes single-dose packaging, multimed adherence packaging, blisters, and accessories.
  • Customer Service—For inquiries, issues, and orders for SureMed blister cards, labels, and accessories, contact our customer service team at 800.845.0053.