Outbound Patient Communications

Improve Patient Engagement and Boost Revenue

Omnicell helps your pharmacy improve patient engagement and streamline workflow through automated patient outreach communications. Our Outbound Patient Communications system provides real-time, relevant messaging that helps increase prescription sales, driving profitability.

Omnicell Outbound Patient Communications can also aid in improving medication adherence and reducing return-to-stock rates.

The communications are based on the patient's preferences (home phone, mobile, email, or SMS) to promote effectiveness.


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  • Increases prescription sales with pick up reminders
  • Frees up staff time with automated outreach
  • Improves patient engagement with relevant messaging
  • Prescription Ready - Notifies that prescriptions are ready to be picked up at pharmacy
  • Pick Up Reminders - Reminders to pick up prescription at the pharmacy, including ePrescriptions (electronic)
  • Refill Exceptions - Notifies that extra time is needed to fill the patient's prescription
  • Birthday Calls - Patients receive a personalized birthday message from the pharmacy
  • Auto Fill Notifications - Notifies that the prescriptions enrolled in the automatic fill program are ready;
  • Mail Order Shipment - Informs patients that their prescription order has been shipped
  • General Awareness Messaging - Outreach about additional services offered such as medication synchronization and immunization