Realize full potential, drive to success
Professional Services designed to accelerate time-to-value for your Omnicell solutions.
We view our customers as partners in the pursuit of better health outcomes for patients and improved satisfaction for the clinicians who serve them. Every engagement is an opportunity for us to help customers reach their clinical and business objectives.
Comprehensive services built for today’s complexity
No one doubts that automation can free your staff to perform higher value work, but new technology can be difficult to adopt and overwhelm those charged with implementing it. Today, technology is more complex than ever, touching multiple systems and network environments across a myriad of clinical settings.
Our Professional Services program delivers a solution. It’s a partnership-driven approach that offers comprehensive consultation and dedicated experts to help customers accelerate time-to-value to achieve defined business results sooner. Our experts apply best practices and recommend a change management plan best suited to your situation.
Omnicell subject matter experts perform a thorough review of your existing infrastructure, operations, and resources to identify the scope of the program to reach desired outcomes.
Guided by the developed plan, the program engagement leader manages installation, training, and execution of each element of the plan, reporting the progress using the defined success criteria and KPIs.
In partnership with your healthcare facility, the program team works to define goals and outcomes through custom solution design, requirement definitions, success criteria, change management strategy, and program governance structure.
Focusing on continuous customer success, the program team establishes the support and monitoring structure that will foster future optimization and improvement opportunities.