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Pharmacy Line IVR

Increase patient access to the pharmacy 24 hours / 7 days a week by using Omnicell’s Pharmacy Line® Interactive Voice Response. This solution automatically answers calls into the pharmacy in a professional and consistent manner, even during peak periods. 

Pharmacy Line Interactive Voice Response


  • Offers patient convenience regardless if the pharmacy is open or closed
  • Frees up time to focus on patients
  • Creates a quieter, less hectic work environment
  • Provides awareness messaging only offered by Omnicell and enrollment in pharmacy programs such as medication synchronization; integrates with Omnicell’s Time My Meds® Medication Synchronization
  • Supports HIPAA / HITECH compliance


Alleviate your workload:

  • Automate refill requests
  • Provide option to leave new and refill authorization messages or transfer to the pharmacy
  • Play pharmacy-recorded greetings
  • Allow a caller to leave a voice message based on time of day
  • Automate pharmacy information, such as pharmacy hours, specials, upcoming holiday hours, and directions
  • Offer time of day call transfers

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