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Omnicell’s patented Detect-Rx® solution proactively presents additional prescriptions that are due or overdue to be filled when a patient successfully requests a refill using Omnicell’s patented inbound Pharmacy Line® Interactive Voice Response (IVR) Solution.

Detect-Rx Refill Reminder


  • Drive an 8% increase in prescription refills
  • Achieve 50-70% acceptance in suggested refills
  • Increase adherence rates
  • Improve patient loyalty
  • Help achieve better patient health outcomes


Maximize refill opportunities when patients call into the pharmacy and facilitate interactive communications with patients;

  • Patient calls into the pharmacy just like they do today
  • Patient enters their prescription refill request
  • Detect-Rx technology prompts the patient with available due and overdue refills to be filled
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