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Patient Communications

Patient CommunicationsOmnicell coordinates automated inbound and outbound messages to patients which enables pharmacies to increase script growth, improve patient adherence, drive patient engagement, and deliver enhanced patient care.

Patient Engagement Tools Include:

  • Pharmacy Line® Interactive Voice Response (IVR)
  • Detect-Rx® Inbound Refill Reminders
  • Outbound Pickup and Refill Notifications


  • Pharmacy Line IVR

    Increase patient access to the pharmacy 24 hours / 7 days a week by using Omnicell’s Pharmacy Line® Interactive Voice Response (IVR) Solution. The solution automatically answers calls into the pharmacy in a professional and consistent manner, regardless of how busy the pharmacy or what time of day.

    More about Pharmacy Line IVR
  • Detect-Rx

    Omnicell’s patented Detect-Rx® solution proactively presents additional prescriptions that are due or overdue to be filled when a patient successfully requests a refill using Omnicell’s patented inbound Pharmacy Line® Interactive Voice Response (IVR) Solution.

    More about Detect-Rx
  • Outbound Notifications

    Omnicell’s Outbound Notification Solutions deliver real-time, relevant messaging through automated patient outreach methods. These communications increase prescription sales, improve medication adherence, and reduce return to stock rates, which all maximize your profitability.

    More about Outbound Notifications

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