Your trusted partner for autonomous pharmacy transformation
Expert services to help you plan, implement, learn, and optimize your medication and supply management solutions on the journey to a more fully autonomous pharmacy.
The road to pharmacy transformation can appear complex or at times, even impossible.
Getting the right dose to the right patient means designing and relying on the right alignment of multiple, layered technology solutions, clinical workflows, and performance benchmarks.
Just as healthcare professionals recognize the best treatment is patient-centered, Omnicell understands that success happens when your clinical and business goals are at the heart of our partnership. Our experienced service teams offer guidance in critical areas—from implementation and training to technology optimization—to help you better navigate the journey to your autonomous pharmacy.
Performance Center Advisory and Optimization Services
Convert your data analytics into actionable insights with guidance from Omnicell healthcare data scientists and clinical workflow experts.
Let us help you succeed. Our Omnicell One™ intelligence solution includes our Performance Center™ service—a dedicated team to help you accelerate pharmacy performance. Our strategic analysts help breakdown and analyze your pharmacy operational data and recommend opportunities to improve medication management.
We begin with defining goals and focus areas for improvement and then, together, prioritize initiatives based on complexity versus value.
Our clinical workflow experts work with customers to deliver incremental opportunities they can act on quickly to drive immediate impact and long-term optimization.
Our data scientist team analyzes your data across facilities and devices to uncover opportunities for improvement, and provides monthly tracking on inventory.
We help you track your progress and savings over time with a customized, web-based scorecard that tracks cumulative savings throughout our partnership.
Professional Services
Tackle complexity with results-driven implementation.
Health systems, hospitals, and pharmacies need continuous adaptation and integration. With the growing digitization of healthcare, solving the biggest challenges in pharmacy requires a deep level of expertise in medication management, clinical workflow, and technology.
Omnicell has developed our comprehensive Professional Services program to help customers launch our solutions with confidence, accelerating time-to-value to achieve defined business results sooner.
Tackle complexity with results-driven implementation.
Health systems, hospitals, and pharmacies need continuous adaptation and integration. With the growing digitization of healthcare, solving the biggest challenges in pharmacy requires a deep level of expertise in medication management, clinical workflow, and technology.
Omnicell has developed our comprehensive Professional Services program to help customers launch our solutions with confidence, accelerating time-to-value to achieve defined business results sooner.
Our experienced industry project managers and healthcare technology consultants ensure 360 degree guidance through planning, execution, and governance activities until you’re satisfied with the complete process.
Ongoing learning to empower customers
Education and training resources play a crucial role in ensuring success for our customers.
Our Education Services deliver resources that help you derive the maximum benefit from your Omnicell systems. Omnicell instructors have the technical expertise and healthcare experience to provide you and your staff with productive and engaging learning experiences.
Education and training resources play a crucial role in ensuring success for our customers.
Our Education Services deliver resources that help you derive the maximum benefit from your Omnicell systems. Omnicell instructors have the technical expertise and healthcare experience to provide you and your staff with productive and engaging learning experiences.
Come to Omnicell’s training center or join virtually online for live, instructor-led training sessions.
Self-guided, scenario-based online courses to help end users learn product workflows.
Optimize your investment with tailored, in-person training right at your location.
Empower staff to train others and equip biomedical technicians to repair and maintain Omnicell systems themselves.
Operational Services
Embedded expertise to make technology adoption easier.
Keeping up with medication management is a big job. Let us help you take it on. Omnicell not only delivers best-in-class central pharmacy automation, but we offer it as a complete service package that includes a dedicated on-site expert to operate the Omnicell systems in your facility.
This service, available with our central pharmacy dispensing robotics and IVX Compounding Robot, also includes maintenance and optimization support to help you achieve the most potential from the technology.
Rely on a full-time on-site pharmacy technician who will operate your Omnicell technology. This resource will also disseminate best practices to pharmacy staff, perform daily and periodic inspections, and help troubleshoot issues and track resolution with our Technical Assistance Center.
With our operational expert in place, implementing new Omnicell solutions requires less effort and resources from you.
No need to pull staff away from existing duties to operate new equipment.
No need to hire, train, and certify technicians – we handle the operation, you leverage the benefits.
Rely on our operational and clinical expertise to optimize the workflow process on Omnicell solutions.
Related Solutions
Advanced robotics and intelligence to support error-free medication management and more clinical time with patients.
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Robotics and workflow management systems that make compounding safer and therapy more effective.
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