Omnicell’s Response to Coronavirus (COVID-19)
Unprecedented times require unprecedented partnership. Omnicell is committed to supporting you throughout the COVID-19 pandemic.
Keeping in mind our role in the healthcare industry, we are closely monitoring the coronavirus (COVID-19) situation and taking steps to help prevent the spread of the virus. The health and well-being of our customers, patients, and employees is our top priority, and we are working collaboratively to ensure quality healthcare for everyone, while doing our part to limit spread of COVID-19.
Recognizing you are on the front lines of the COVID-19 pandemic, we are accelerating business operations to ensure continuity and help you deliver the best possible care.
We continue to closely monitor this evolving situation and will share ongoing updates to this page.
March 30, 2020
Letter to Customers from Randall Lipps, Chairman, President, CEO, and Founder:
These are unprecedented times. The swift impact that coronavirus (COVID-19) has had on our personal and professional lives is staggering. However, your response to this crisis on the front lines is nothing short of heroic. On behalf of the entire Omnicell team, thank you for your extreme commitment and tireless efforts.
Omnicell is operating at full strength and we are standing by you in the fight against this pandemic. Over the past few weeks, our teams have mobilized to support your critical needs, while protecting the health and safety of our employees and ensuring business continuity. I cannot stress enough that supporting you during this critical time is our top priority.
Please read my full message to learn more about the actions we’ve taken to support you during this critical time.
March 23, 2020
American Hospital Association data suggests the U.S. could potentially need 300,000 more ICU beds—about 500% of capacity—due to the COVID-19 pandemic.
Understanding that speed is critical, we are fast-tracking production and deployment of our XT Automated Dispensing Cabinets. We have streamlined our ordering and installing process for preconfigured XT medication and supply cabinets that offer you flexibility and maximum emergency impact.
These models, which can be ready to ship in 72 hours with anticipated delivery 5–7 days from shipping,* have ample capacity and flexibility to meet a wide variety of needs, while maintaining the security, safety, and workflow efficiency features your clinicians expect. Learn more about this Rapid Response program.
*Depending on shipping logistics
March 17, 2020
Keeping in mind our role in the healthcare industry, Omnicell is closely monitoring the coronavirus (COVID-19) situation and taking steps to help prevent the spread of the virus. The health and well-being of our customers, patients, and employees is our top priority, and we are working collaboratively to ensure quality healthcare for everyone, while doing our part to limit spread of COVID-19. Recognizing you are on the front lines of the COVID-19 pandemic, we are committed to working closely with you to assure support for critical patient care services.
We continue to closely monitor this evolving situation and are sharing this update on our response plan as it relates to your ongoing needs.
Customer Support
Technical Assistance Centers
We are committed to providing continuous product support. At this time, we are experiencing higher than normal call volumes. We appreciate your patience as we triage the most urgent issues. We encourage you to visit our product support page for initial service calls.
Product Support
Many technical issues can be handled through our remote service capabilities, including tele- and videoconferencing and remote repairs through our vSuite™ remote diagnostics. This reduces the need for the number of personnel entering your facility.
Our Technical Service Engineers (TSE) are available to support emergency dispatches, but our teams will try to use remote service options before making the decision to travel on-site. Should we need to come to your facility, TSEs will follow all health system infection control procedures and will utilize appropriate personal protection equipment and disinfection during the service process to protect themselves, patients, and healthcare workers. If your service request is not urgent, we encourage you to postpone until a later date.
Implementation
We continue to work with our customers to understand safeguards they have in place and how we can best assist them in a safe manner. Our team is available to support ongoing and new implementation projects. For facilities that are restricting visitors, we are able to remotely support implementation projects through a variety of technologies, including teleconferencing, video collaboration, and software installation through vSuite.
Customer Training
With the impact and complexities of COVID-19 on global travel, we have decided to cancel our on-site customer classroom trainings over the next few weeks. We will continue to accept registrations for future training sessions, but please continue to check myOmnicell for updates or changes. Customers with an active training subscription are encouraged to take advantage of virtual online training where applicable.
Supply Chain
Our manufacturing and supply chain teams have enacted business continuity plans and do not presently anticipate any supply interruption.
Customer Policies
We are continuing to follow established infection control protocols and procedures for customer on-site visits.
Equipment Cleaning
Automated Dispensing Systems are one of the most-used pieces of equipment in your health system. Following our established, comprehensive cleaning procedures supports safe operation of your equipment, and we encourage you to continue to follow these procedures as part of your larger hygiene response.
Omnicell Personnel
Omnicell’s Pandemic Response Team has established procedures and protocols for our employees designed to mitigate risk of exposure to the virus and potential impact on business operations. We continue to reinforce established health and safety guidelines, and are following the guidance of the CDC and local and state public health departments. More details about our internal response are available upon request.
Travel
We are prioritizing travel that is essential to implementations and support, while prohibiting non-essential travel. To the maximum extent possible, we are encouraging driving over flying.
Meetings
We are leveraging remote communication technology and have suspended participation in group meetings and events.
Flexible Work Arrangements
We have implemented work from home and alternative scheduling procedures, where applicable, in accordance with CDC guidelines.
Active Self-Screening
We have instructed employees to follow CDC guidelines to self-monitor and in case of symptoms, to contact their healthcare provider and self-quarantine, if directed.
We are taking all the necessary steps to minimize interruption to business while protecting the safety of our employees, and are addressing new developments as they occur. We are committed to supporting you through this difficult, fluid time. Please continue to visit myOmnicell.com for the latest updates to our COVID-19 Response Plan. If you have any questions, please contact OmnicellPandemicResponse@omnicell.com.
