Improving Patient Satisfaction

Improving Patient Satisfaction

Research has clearly shown that a nurse’s own job satisfaction correlates with patient satisfaction.1-3

More than good feelings are at stake. A study found that patients treated in hospitals with good working environments for nurses had up to 10% lower readmission than hospitals with poor environments.4

Patient satisfaction and readmission both play a significant role in reimbursement and therefore the financial health of your institution.

  • Nearly $1 billion in payments to hospitals annually are being tied in part to patient satisfaction.5
  • CMS will base 30% of payments on patient experience, via patient surveys.6

Nurses struggle with many challenges in their day-to-day work, yet the need to spend time with patients is more critical than ever.

Did you know?

  • Nurses often walk up to 5 miles per 12-hour shift.7
  • Nurses face up to 12 interruptions per hour—one interruption every 5 minutes.8

Nurse Satisfaction Is Key to Improving Patient Satisfaction

Are your nurses slowed down by activities like these?

  • Waiting in line at the automated dispensing cabinet (ADC).
  • Conducting tedious countbacks of controlled substances—which further adds to queuing at the automated dispensing cabinet.
  • Handwriting labels or tracking down a dose from the pharmacy if the item is not stocked in the cabinet.

By helping to eliminate extra steps and stress involved in medication management, Omnicell products contribute to a positive work environment, giving time back to nurses—and their patients.

  • Virtually eliminate tedious narcotic counts and discrepancy resolution that put nurses behind at the end of their shifts—with the automated Controlled Substance Dispenser.
  • Minimize the frustration of waiting for pharmacy and save time spent on handwriting labels—with our integrated Medication Label Printer.

1 Kutney-Lee A, et al. Health Affairs, 2009;28(4):w669-w677.

2 Boev C. Journal of Nursing Scholarship. 2012;44(4)368-375.

3 McHugh M, et al. Health Affairs;2011;30(2):202-209.

4 Lower readmissions for hospitals with good work environment. Newswise.com December 19, 2012.

5 Adamy J. U.S. ties hospital payments to making patients happy. Wall Street Journal. October 14, 2012.

6 Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys.

7 Welton JM, Decker M, Adam J, Zone-Smith L. MedSurg Nursing, August 2006;15:213-216.

8 Brixey JJ. Robinson DJ, Tang Z, et al. AMIA Annu Symp Proc. 2005;86-90.