Customer Support

Omnicell Client Services and Support

When you choose Omnicell, you’ll soon discover why we’re known for “customer intimacy.”

Our experienced and respected service organization is equipped to respond to your needs around the clock and resolve issues with speed and professionalism. Omnicell’s comprehensive support program includes:

  • Expert help desk support available 24/7; our advanced call routing system assures responsive resolution.
  • Remote monitoring and troubleshooting of your Omnicell systems.
  • On-site technical service engineers (TSEs) who can respond in as little as 24 hours.
  • Regional spare parts depots for fast access.

Flexible Service Plan Options

We offer a choice of service plans to meet your needs, and include preventive maintenance to keep your Omnicell systems running smoothly with maximum up-time.

Remote and On-Site Service

Our service teams can monitor your Omnicell systems’ performance remotely and are often able to resolve the issue directly, so you don’t have to wait for someone to arrive on-site.

When on-site service is needed, Omnicell deploys highly trained TSEs to respond to customer needs quickly and efficiently. Our TSEs ensure that every customer receives rapid response, expert support, and personal attention.

Contact the Omnicell Technical Support Desk:

If you are a current Omnicell customer and have a login name and password for the myOmnicell customer portal, please fill out a service request form.  You can register for a login name and password here.

If you do not have access to, or don't find what you are looking for on the myOmnicell customer portal and require further technical assistance, please call the service desk directly at (800) 910-2220.