Omnicell is dedicated to providing exceptional customer service in support of one of our guiding principles, "The Customer Comes First." This is accomplished by consistently and cohesively delivering our "Service Value Proposition"—Uptime, Responsiveness, Ownership and Flexibility.

Omnicell has created a national service organization consisting of technical support, field service and parts logistics teams which are equipped to respond to customer needs and resolve issues with speed and efficacy. Our remote access capabilities allow help desk personnel and field engineers to monitor systems performance and rapidly deliver effective solutions. State-of-the-art call tracking, field service and knowledgebase tools allow technical personnel to quickly access key product information, account status and service history. Omnicell technical support engineers are able to effectively resolve most reported problems without having to send a representative on site.

For occasional maintenance issues that do require on-site service, Omnicell has deployed its own national service force of highly trained technical service engineers. Omnicell technical service engineers are assigned individual account responsibility to ensure that each and every customer receives rapid response, expert support and personal attention from someone who is dedicated to meeting their needs and knowledgeable about system architecture.

Omnicell customer service plans include a variety of tailored program options delivering 24-hour, seven days a week support both via phone and on site. We are well-staffed to support our growing installed base, with continued expansion of both our service presence and capabilities as our business continues to grow.

For assistance, contact the Omnicell Support Desk:

Fill out a service request form

Phone: 800 910-2220, 6:00 a.m. - 8:00 p.m. EST

E-mail: support@omnicell.com