Customer Testimonials

Omnicell Customer Testimonials


We are proud of the positive customer relationships we have cultivated over the years. Here, our customers share how Omnicell technology has made a positive impact in their healthcare facilities. You will also find video clips throughout our website where you can hear direct feedback from customers who are using our products.

Pharmacy

  • University of Tennessee Medical Center

    "Implementation of SinglePointe automated patient-specific management software has improved patient safety by decreasing the medication error rate associated with the patient transfer process, improved operational efficiency for pharmacy, and provided for more consistent nursing practice."

    Sherri Ramsey, Director of Pharmacy
    University of Tennessee Medical Center
  • Chambersburg Hospital

    "Using Omnicell’s carousel and packager, one pharmacist and one technician can complete a cart-fill for more than 180 patients in 60 to 90 minutes. Prior to implementation, this process took the same two people 8 to 10 hours."

    David Grant, RPh, MBA, VP of Pharmacy and Clinical Process Improvement
    Chambersburg Hospital
  • Chambersburg Hospital

    "If you look at how we worked before installation of the Omnicell WorkflowRx system, and how our system works today, the results are dramatic. From receiving to dispensing, the WorkflowRx solution is a capability that allows us to increase our control over medication inventory levels. Pharmacy operations were streamlined by 25% to 50% and efficiency based on user-defined IOR [Intelligent Order Routing] scheduled rules increased by 50% to 75%."

    David Grant, RPh, MBA, VP of Pharmacy and Clinical Process Improvement
    Chambersburg Hospital
  • Community Hospital of San Bernardino (CHW)

    "The data analytics tools from Pandora greatly enhance our reporting tools on our Omnicell cabinets to help identify drug diversion and more efficiently meet compliance regulations. With Pandora we are able to identify diverters much quicker, hopefully before it becomes an issue of patient safety."

    Patty Womack, Director of Pharmacy
    Community Hospital of San Bernardino (CHW)
  • Regional Health

    "Using OmniLinkRx as our order management hub has allowed us to provide 24/7 pharmacy services to all five hospitals. … It has greatly improved our ability to provide safe and effective patient care to all of our patients all of the time."

    Dana Darger, Director of Pharmacy
    Rapid City Regional Hospital
  • Methodist Healthcare

    "Omnicell technology has allowed us to drive down discrepancies involving narcotics throughout the entire hospital. We're able to monitor…and know exactly where discrepancies occur to resolve them quickly."

    Brad Swiggart
    Germantown Methodist Hospital
  • Methodist Healthcare
    "The CSM technology allows me to feel much more comfortable that every single dose has been accounted for, whether it is returned, whether it is administered, whether it is wasted" Brad Swiggart
    Germantown Methodist Hospital
  • Chambersburg Hospital

    "Pharmacy operations were streamlined by 25% to 50% and efficiency based on user-defined IOR [Intelligent Order Routing] scheduled rules increased by 50% to 75%."

    David Grant, RPh, MBA, VP of Pharmacy and Clinical Process Improvement
    Chambersburg Hospital
  • Le Bonheur Children's Hospital logo

    "Many times the dosage forms are not in the form we need. The WorkflowRx system, including the packager, helps us repack those items in a smaller dosage form that makes it easier and safer for our patient."

    Curtis Petty, IS Automations Manager
    Le Bonheur Children’s Hospital
  • Oregon Health & Science University logo

    "Pandora can help mitigate unexpected expenses because of its ability to identify inappropriately allocated inventory. We recently discovered that we had a large quantity of a backordered item received into our inventory management system with another order on the way. Pandora allowed us to identify this in time to return the order without penalty from the vendor."

    Nathaniel Hernandez, BS, CPhT, Supply Chain Analyst, Pharmacy Services
    Oregon Health & Science University
  • Stormont-Vail HealthCare logo

    The anomalous use widget in Pandora is an extremely easy and intuitive way to examine controlled substance diversion. A few simple clicks allow me to drill down and filter data, allowing me to focus on those users with questionable transactions."

    Kevin Waite, PharmD, Director of Pharmacy
    Stormont-Vail HealthCare
  • Stormont-Vail HealthCare logo

    "The Item Locator feature in Pandora Financials summarizes shortage information and shows 'at a glance' current stock levels and location, as well as utilization data. This tool has changed my workload time for tracking shortages from hours to minutes. In fact, we estimate a time savings of 20 minutes daily for each item we track with the Item Locator feature."

    Jennifer Dunham, PharmD, Medication Safety Coordinator
    Stormont-Vail HealthCare
  • University of Tennessee Medical Center

    "I have identified some diversion cases in as short a time as three days after the diversion started . . . The Pandora data allows me to drill down on any issue that I'm concerned about and identify exactly what's going on very quickly."

    Kimberly New, Compliance Specialist
    University of Tennessee Medical Center

Nursing

  • University of Tennessee Medical Center
    "This software implementation has reduced the time that unit nurses spend on managing medications, which translates into increased staff efficiencies and improvements for both pharmacy and nursing." Carol Finley, RN, Nurse Manager, Medical Nephrology
    University of Tennessee Medical Center
  • South Jersey Healthcare

    "Anywhere RN unchains nurses from the cabinet and gives them more time to review medication orders prior to accessing medications. This flexible platform improves productivity by giving our nurses control over their own workflow."

    Joseph Alessandrini, RPh, Assistant Vice President for Clinical Services
    South Jersey Healthcare
  • Guelph General Hospital

    "For nurses, the time savings are huge. Rather than running to four or five different drug locations and making calls to pharmacy, they now have 95 to 98 percent of the medications they require in one spot."

    Jane Martin, Director of Pharmacy
    Guelph General Hospital
  • Brookdale University Hospital And Medical Center

    "Savvy gives us an opportunity to help reduce medication errors and reduce the stress that can happen on a nursing unit. It can also enhance time savings for nurses walking up and down the hallways numerous times….This is truly a great product, and is really accepted by the nurses."

    Peggy Ryan, RN, Director of Nursing
    Brookdale University Hospital and Medical Center, Brooklyn, New York
  • South Jersey Healthcare

    "The biometrics of the new G4 console and the fingerprint access is a godsend, because it’s just so much easier to get what you have to get and go take care of your patient, and be able to spend a little extra time with them."

    Suzanne Accordino, RN, CBN
    South Jersey Healthcare
  • University of Chicago Medicine

    If a nurse needs one dose of morphine, she gets one dose only. So there’s no need to do a count to verify and there’s less potential for diversion. We’ll no longer need nurses to count controlled substances at the end of their shifts.

    Dave Hicks, RPh, MBA, Vice President and Chief Pharmacy Officer
    University of Chicago Medical Center
  • South Jersey Healthcare

    "I think the community can feel they're in safe hands with our nurses utilizing the Omnicell technology. It continues to drive our medication errors down, and our cost efficiencies continue to increase."

    Elizabeth Sheridan, COO and Chief Nurse Executive
    South Jersey Healthcare
  • South Jersey Healthcare

    "The beauty of the G4 platform is the size of its screen, the color of its screen, and the format—it directs the nurses and pharmacy staff to patient-specific information and patient safety issues."

    Joseph Alessandrini, RPh, Assistant Vice President for Clinical Services
    South Jersey Healthcare
  • University of Chicago Medicine

    [SinglePointe] software dedicates a bin for a specific solution for a specific patient, so the nurse on the next shift just goes to the bin and knows it is there.

    Dave Hicks, RPh, MBA, Vice President and Chief Pharmacy Officer
    University of Chicago Medical Center

Perioperative

Materials Management

  • Patewood Memorial Hospital

    "Without having to manually count inventory or key in charges, materials management staff at Patewood Memorial can now focus on picking and auditing cases, allowing the clinical staff to focus on their respective areas of expertise. The benefits from materials running smoother in the OR and improved efficiencies far outweigh the investment we made in both time and cost…I would ask to have [Omnicell] installed in any hospital I worked for."

    Geoff Hibbert, OR Manager
    Patewood Memorial Hospital
  • Sisters of Mercy logo

    "Omnicell's capability to utilize GS1 standards is a key component in improving our supply chain management process to reduce costs and improve care."

    Vance Moore, President and CEO
    ROi/Sisters of Mercy
  • Sisters of Mercy logo

    "Omnicell's inventory management solutions help ensure that critical supplies are at the clinician’s fingertips when needed. The patient remains the focus of the provider, not missing inventory."

    Vance Moore, President and CEO
    ROi/Sisters of Mercy
  • Greater Baltimore Medical Center logo

    "Greater Baltimore Medical Center has been able to increase their charge capture by 45% over the last 4 years while aiming to achieve close to 97% compliance on Omnicell cabinets."

    Laurie Desantis, Materials Services Information Systems Analyst
    Greater Baltimore Medical Center
  • Oregon Health & Science University logo

    "Pandora can help mitigate unexpected expenses because of its ability to identify inappropriately allocated inventory. We recently discovered that we had a large quantity of a backordered item received into our inventory management system with another order on the way. Pandora allowed us to identify this in time to return the order without penalty from the vendor."

    Nathaniel Hernandez, BS, CPhT, Supply Chain Analyst, Pharmacy Services
    Oregon Health & Science University

Information Technology

  • South Jersey Healthcare

    "The interoperability we gain with Windows Embedded is a huge benefit. Having the ability to share data across multiple applications and devices gives us a complete view of the patient and what’s happening at any given time."

    Tom Pacek, Vice President and Chief Information Officer
    South Jersey Healthcare
  • University of Chicago Medicine

    Another priority for UCMC is to have a single, integrated database—one go-to place to maintain all medication files more expediently and accurately…and the G4 platform provides this capability.

    Dave Hicks, RPh, MBA, Vice President and Chief Pharmacy Officer
    University of Chicago Medical Center
  • South Jersey Healthcare

    "The Omnicell system can be maintained just like any other device on the network now that it’s on a Windows Embedded platform. So it’s easier to support from an IT perspective."

    Tom Pacek, Vice President and Chief Information Officer
    South Jersey Healthcare

Healthcare Executives

  • Carolinas Medical Center NorthEast

    "The conversion to Omnicell exceeded our expectations. It's clear that Omnicell has done this many times before. They know what they are doing, and they do it exceptionally well. The level of professionalism, follow-through, communication, and thoroughness shown has been off the chart and for that I am thankful."

    Robert Carta, Assistant Vice President, Division of Pharmacy Services
    Carolinas HealthCare System
  • Community Hospital of San Bernardino (CHW)

    "The data analytics tools from Pandora greatly enhance our reporting tools on our Omnicell cabinets to help identify drug diversion and more efficiently meet compliance regulations. With Pandora we are able to identify diverters much quicker, hopefully before it becomes an issue of patient safety."

    Patty Womack, Director of Pharmacy
    Community Hospital of San Bernardino (CHW)
  • Springhill Medical Center logo

    "Omnicell's advanced technology is unparalleled in the market. Omnicell's interoperability, user-friendly interface and forward-thinking approach to medication management set them apart in our search."

    Jeff St. Clair, President and Chief Executive Officer
    Springhill Medical Center
  • Saint Francis Health System logo

    “Omnicell solutions will allow us to improve our long-term budgeting and cost planning while our clinicians will be able to access industry-defining technology."

    Ron Kolar, Director of Pharmacy Services
    Saint Francis Health System
  • Oroville Hospital logo

    "Without the Pandora reporting system, it would be really difficult for us to track where the dollars are, so as an ROI, return on our investment, it's been a tremendous tool. It's worth its weight in gold."

    Daniel Nguyen, Director of Pharmacy
    Oroville Hospital