Customer Testimonials

We are proud of the positive customer relationships we have cultivated over the years. Here, our customers share how Omnicell technology has made a positive impact in their healthcare facilities. You will also find video clips throughout our website where you can hear direct feedback from customers who are using our products.

Pharmacy

  • University of Tennessee Medical Center

    Sherri Ramsey, Director of Pharmacy

    University of Tennessee Medical Center

    “Implementation of SinglePointe automated patient-specific management software has improved patient safety by decreasing the medication error rate associated with the patient transfer process, improved operational efficiency for pharmacy, and provided for more consistent nursing practice.”

  • Chambersburg Hospital

    David Grant, RPh, MBA, VP of Pharmacy and Clinical Process Improvement

    Chambersburg Hospital

    "Using Omnicell’s carousel and packager, one pharmacist and one technician can complete a cart-fill for more than 180 patients in 60 to 90 minutes. Prior to implementation, this process took the same two people 8 to 10 hours."

  • Chambersburg Hospital

    David Grant, RPh, MBA, VP of Pharmacy and Clinical Process Improvement

    Chambersburg Hospital

    "If you look at how we worked before installation of the Omnicell WorkflowRx system, and how our system works today, the results are dramatic. From receiving to dispensing, the WorkflowRx solution is a capability that allows us to increase our control over medication inventory levels. Pharmacy operations were streamlined by 25% to 50% and efficiency based on user-defined IOR [Intelligent Order Routing] scheduled rules increased by 50% to 75%."

  • Community Hospital of San Bernardino (CHW)

    Patty Womack, Director of Pharmacy

    Community Hospital of San Bernardino (CHW)

    "The data analytics tools from Pandora greatly enhance our reporting tools on our Omnicell cabinets to help identify drug diversion and more efficiently meet compliance regulations. With Pandora we are able to identify diverters much quicker, hopefully before it becomes an issue of patient safety."

  • Regional Health

    Dana Darger, Director of Pharmacy

    Rapid City Regional Hospital

    "Using OmniLinkRx as our order management hub has allowed us to provide 24/7 pharmacy services to all five hospitals. … It has greatly improved our ability to provide safe and effective patient care to all of our patients all of the time."

  • Methodist Healthcare

    Brad Swiggart

    Germantown Methodist Hospital

    “Omnicell technology has allowed us to drive down discrepancies involving narcotics throughout the entire hospital. We’re able to monitor data…and know exactly where discrepancies occur to resolve them quickly.”

  • Methodist Healthcare

    Brad Swiggart

    Germantown Methodist Hospital

    "The CSM technology allows me to feel much more comfortable that every single dose has been accounted for, whether it is returned, whether it is administered, whether it is wasted"

  • Chambersburg Hospital

    David Grant, RPh, MBA, VP of Pharmacy and Clinical Process Improvement

    Chambersburg Hospital

    “Pharmacy operations were streamlined by 25% to 50% and efficiency based on user-defined IOR [Intelligent Order Routing] scheduled rules increased by 50% to 75%.”

  • Le Bonheur Children's Hospital logo

    Curtis Petty, IS Automations Manager

    Le Bonheur Children’s Hospital

    “Many times the dosage forms are not in the form we need. The WorkflowRx system, including the packager, helps us repack those items in a smaller dosage form that makes it easier and safer for our patient.”

  • Oregon Health & Science University logo

    Nathaniel Hernandez, BS, CPhT, Supply Chain Analyst, Pharmacy Services

    Oregon Health & Science University

    “Pandora can help mitigate unexpected expenses because of its ability to identify inappropriately allocated inventory. We recently discovered that we had a large quantity of a backordered item received into our inventory management system with another order on the way.  Pandora allowed us to identify this in time to return the order without penalty from the vendor.”

  • Stormont-Vail HealthCare logo

    Kevin Waite, PharmD, Director of Pharmacy

    Stormont-Vail HealthCare

    ”The anomalous use widget in Pandora is an extremely easy and intuitive way to examine controlled substance diversion. A few simple clicks allow me to drill down and filter data, allowing me to focus on those users with questionable transactions.”

  • Stormont-Vail HealthCare logo

    Jennifer Dunham, PharmD, Medication Safety Coordinator

    Stormont-Vail HealthCare

    “The Item Locator feature in Pandora Financials summarizes shortage information and shows ‘at a glance’ current stock levels and location, as well as utilization data. This tool has changed my workload time for tracking shortages from hours to minutes.  In fact, we estimate a time savings of 20 minutes daily for each item we track with the Item Locator feature.”

  • University of Tennessee Medical Center

    Kimberly New, Compliance Specialist

    University of Tennessee Medical Center

    “I have identified some diversion cases in as short a time as three days after the diversion started . . . The Pandora data allows me to drill down on any issue that I’m concerned about and identify exactly what’s going on very quickly.”

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Nursing

  • University of Tennessee Medical Center

    Carol Finley, RN, Nurse Manager, Medical Nephrology

    University of Tennessee Medical Center

    "This software implementation has reduced the time that unit nurses spend on managing medications, which translates into increased staff efficiencies and improvements for both pharmacy and nursing."

  • South Jersey Healthcare

    Joseph Alessandrini, RPh, Assistant Vice President for Clinical Services

    South Jersey Healthcare

    "Anywhere RN unchains nurses from the cabinet and gives them more time to review medication orders prior to accessing medications. This flexible platform improves productivity by giving our nurses control over their own workflow."

  • Guelph General Hospital

    Jane Martin, Director of Pharmacy

    Guelph General Hospital

    "For nurses, the time savings are huge. Rather than running to four or five different drug locations and making calls to pharmacy, they now have 95 to 98 percent of the medications they require in one spot."

  • Brookdale University Hospital And Medical Center

    Peggy Ryan, RN, Director of Nursing

    Brookdale University Hospital and Medical Center, Brooklyn, New York

    "Savvy gives us an opportunity to help reduce medication errors and reduce the stress that can happen on a nursing unit. It can also enhance time savings for nurses walking up and down the hallways numerous times….This is truly a great product, and is really accepted by the nurses."

  • South Jersey Healthcare

    Suzanne Accordino, RN, CBN

    South Jersey Healthcare

    “The biometrics of the new G4 console and the fingerprint access is a godsend, because it’s just so much easier to get what you have to get and go take care of your patient, and be able to spend a little extra time with them.”

  • Dave Hicks, RPh, MBA, Vice President and Chief Pharmacy Officer

    University of Chicago Medical Center

    “If a nurse needs one dose of morphine, she gets one dose only. So there’s no need to do a count to verify and there’s less potential for diversion. We’ll no longer need nurses to count controlled substances at the end of their shifts.”

  • South Jersey Healthcare

    Elizabeth Sheridan, COO and Chief Nurse Executive

    South Jersey Healthcare

    "I think the community can feel they’re in safe hands with our nurses providing medication administration utilizing the Omnicell technology. It continues to drive our medication errors down, and our cost efficiencies continue to increase.”


  • South Jersey Healthcare

    Joseph Alessandrini, RPh, Assistant Vice President for Clinical Services

    South Jersey Healthcare

    “The beauty of the G4 platform is the size of its screen, the color of its screen, and the format—it directs the nurses and pharmacy staff to patient-specific information and patient safety issues.”

  • Dave Hicks, RPh, MBA, Vice President and Chief Pharmacy Officer

    University of Chicago Medical Center

    “[SinglePointe] software dedicates a bin for a specific solution for a specific patient, so the nurse on the next shift just goes to the bin and knows it is there.”

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Perioperative

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Hospital Supply Chain / Materials Management

  • Patewood Memorial Hospital

    Geoff Hibbert, OR Manager

    Patewood Memorial Hospital

    "Without having to manually count inventory or key in charges, materials management staff at Patewood Memorial can now focus on picking and auditing cases, allowing the clinical staff to focus on their respective areas of expertise. The benefits from materials running smoother in the OR and improved efficiencies far outweigh the investment we made in both time and cost…I would ask to have [Omnicell] installed in any hospital I worked for."

  • Sisters of Mercy logo

    Vance Moore, President and CEO

    ROi/Sisters of Mercy

    “Omnicell’s capability to utilize GS1 standards is a key component in improving our supply chain management process to reduce costs and improve care.” 


  • Sisters of Mercy logo

    Vance Moore, President and CEO

    ROi/Sisters of Mercy

    “Omnicell’s inventory management solutions help ensure that critical supplies are at the clinician’s fingertips when needed. The patient remains the focus of the provider, not missing inventory.”

  • Greater Baltimore Medical Center logo

    Laurie Desantis, Materials Services Information Systems Analyst

    Greater Baltimore Medical Center

    “Greater Baltimore Medical Center has been able to increase their charge capture by 45% over the last 4 years while aiming to achieve close to 97% compliance on Omnicell cabinets.”

     

  • Oregon Health & Science University logo

    Nathaniel Hernandez, BS, CPhT, Supply Chain Analyst, Pharmacy Services

    Oregon Health & Science University

    “Pandora can help mitigate unexpected expenses because of its ability to identify inappropriately allocated inventory. We recently discovered that we had a large quantity of a backordered item received into our inventory management system with another order on the way.  Pandora allowed us to identify this in time to return the order without penalty from the vendor.”

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Information Technology

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Healthcare Executives

  • Carolinas Medical Center NorthEast

    Robert Carta, Assistant Vice President, Division of Pharmacy Services

    Carolinas HealthCare System

    "The conversion to Omnicell exceeded our expectations. It’s clear that Omnicell has done this many times before. They know what they are doing, and they do it exceptionally well. The level of professionalism, follow-through, communication, and thoroughness shown has been off the chart and for that I am thankful."

  • Community Hospital of San Bernardino (CHW)

    Patty Womack, Director of Pharmacy

    Community Hospital of San Bernardino (CHW)

    "The data analytics tools from Pandora greatly enhance our reporting tools on our Omnicell cabinets to help identify drug diversion and more efficiently meet compliance regulations. With Pandora we are able to identify diverters much quicker, hopefully before it becomes an issue of patient safety."

  • Springhill Medical Center logo

    Jeff St. Clair, President and Chief Executive Officer

    Springhill Medical Center

    “Omnicell’s advanced technology is unparalleled in the market. Omnicell’s interoperability, user-friendly interface and forward-thinking approach to medication management set them apart in our search.”

  • Saint Francis Health System logo

    Ron Kolar, Director of Pharmacy Services

    Saint Francis Health System

    “Omnicell solutions will allow us to improve our long-term budgeting and cost planning while our clinicians will be able to access industry-defining technology."

  • Oroville Hospital logo

    Daniel Nguyen, Director of Pharmacy

    Oroville Hospital

    "Without the Pandora reporting system, it would be really difficult for us to track where the dollars are, so as an ROI, return on our investment, it’s been a tremendous tool. It’s worth its weight in gold.”

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