When you choose Omnicell® systems, you’ll soon discover why we’re known for “customer intimacy.” Our experienced and respected service organization is equipped to respond to your needs around the clock and resolve issues with speed and professionalism.
Omnicell’s comprehensive service program includes:
- Expert help desk support available 24/7; our advanced call routing system assures responsive resolution.
- Remote monitoring and troubleshooting of your Omnicell systems.
- On-site technical service engineers who can respond in as little as 24 hours.
- Regional spare parts depots for fast access.
Flexible Service Plan Options
We offer a choice of service plans to meet your needs, and include preventive maintenance to keep your Omnicell systems running smoothly with maximum uptime.
Remote and On-Site Service
Our service teams can monitor your Omnicell systems’ performance remotely and are often able to resolve the issue directly, so you don’t have to wait for someone to arrive on-site.
When on-site service is needed, Omnicell deploys highly trained technical service engineers (TSEs) to respond to customer needs quickly and efficiently. Our TSEs ensure that every customer receives rapid response, expert support, and personal attention.
Contact the Omnicell Support Desk: