Omnicell Privacy Policy

About Omnicell and our Commitment to Privacy Protection

Omnicell provides solutions to automate the medication-use process and medical-surgical supply chain in the healthcare industry. In connection with the distribution, maintenance and management of the products and services provided by Omnicell to our customers, Omnicell collects certain customer information. We are committed to protecting our customers' information. This Privacy Policy outlines: (i) how personally identifiable information is collected through the Web sites operated by Omnicell at www.omnicell.com, www.pandoradatasystems.com, www.myOmnicell.com and http://customers.omnicell.com; (ii) who is collecting the information; (iii) how the information will be used; (iv) with whom the information may be shared; (v) what choices are available to you regarding collection, use and distribution of the information; (vi) the kind of security procedures that are in place to protect the loss, misuse or alteration of information under Omnicell control; and (vii) how you can verify the accuracy of your personally identifiable information submitted to Omnicell through our Web sites and interactive advertisements, and how you can request that we correct and/or delete your personally identifiable information from our databases. These privacy practices apply only to Omnicell's Web sites that are directed to residents of the United States. Our policy only applies to information collected at our site, and Omnicell is not responsible for the privacy practices of third-party sites. If you link to third party sites from the Omnicell site, please review the privacy policies posted at those sites.

This statement also does not address the practices of any co-brand partners who display our trademarks; you should review their policies and practices before submitting any data to them.

What type of information does Omnicell collect about you?

In connection with our Internet-based electronic requisition and procurement (or e-commerce) solution for the healthcare industry, we solicit and collect the following types of information:

  • Certain information from healthcare facility customers or healthcare suppliers, including financial information, billing and contact information (such as name, e-mail address), purchasing requirements, etc.; and
  • Certain third-party information, including computer programs used, client and vendor information, etc.

Your information may be shared with our agents or contractors in connection with services that such individuals or entities perform for Omnicell. We solicit only information that our providers or we have a legitimate need to know to perform legitimate duties for our customers.

What other types of information does Omnicell collect?

Omnicell may collect information about you that is not personally identifiable, such as the type of internet browser or computer operating system you are using and the domain name of the Web site from which you linked to our site or advertisement. We do not collect personally identifiable information automatically, but we may tie information collected automatically to your previously submitted personally identifiable information by using cookies.

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes his or her browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, he or she may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

How does Omnicell use the information we collect?

Omnicell uses customer contact information from the registration form to send you information about our company and to contact you when necessary. We may store and process your personally identifiable information to better understand your needs and how we may improve our products and services. We may also enhance or merge personally identifiable information with data obtained from third parties for the same purposes.

How does Omnicell protect the information we collect?

Omnicell will not give or sell your personally identifiable information to any outside organization for the organization's own use without your consent, although we may provide certain information to affiliated or potentially affiliated companies. We will not divulge, release, sell, loan, alter, or destroy any customer information except as properly authorized within the scope of our activities as a provider of services to customers.

Certain services we provide require computer passwords to access particularly sensitive information. We will safeguard and take necessary measures not to disclose to anyone access codes or other authorizations we may develop that allow us to access customer information. Omnicell will promptly notify you and obtain a new password if we suspect or discover a breach of any password security. Do not lose or share your user ID or password. If you lose control of your password, you may lose substantial control over your use of your user account. Therefore, if you feel that your password has been compromised for any reason, you should immediately change your password as detailed on the www.omnicell.com, www.pandoradatasystems.com, www.myOmnicell.com and http://customers.omnicell.com site, as applicable.

We can, and by using our site, you authorize us to, disclose any information about you to law enforcement, other government officials or potential or actual parties suing us as we, in our sole discretion, believe necessary or appropriate.

How can you "opt out" of the Omnicell information gathering process?

If you have submitted personally identifiable information through an Omnicell Web site, or if someone else has submitted your personally identifiable information, and you would like to have that information deleted from or changed on our marketing databases, please

  • contact us; or
  • send a letter to Omnicell, Attention: Marketing Department at 590 E. Middlefield Road, Mountain View, CA 94043.

We will then use reasonable efforts to remove (or change) your personally identifiable information from (or on) our files. We will do our best to propagate these changes to all relevant databases, but this is not always possible, and in some cases, some of our databases may retain your old information.

How can you access the information Omnicell has collected about you?

You may also contact us through either of the above methods to request the personally identifiable information that Omnicell has collected about you through its Web sites. Omnicell will use reasonable efforts to supply you with this information and correct any factual inaccuracies in this information.

If we decide to change our privacy policy, we will post those changes on our Web site so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an e-mail message. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

If you have any questions about this privacy policy, please contact us; or send a letter to Omnicell, Inc., Attention: Marketing Department at 590 E. Middlefield Road, Mountain View, CA 94043.